JOIN THE TEAM

Job Description

As a Waiter/Waitress A, you will be responsible for taking orders and serving food and beverages to guests. You will play an important role in guest satisfaction, as you will also be responsible for checking on customers to ensure that they are enjoying their meals and taking action to correct any problems.

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Provide excellent customer services
• Greet customers and present menus
• Make suggestions based on their preferences
• Take accurate food and drinks orders, using a POS ordering software
• Serve food and drink orders
• Paying attention to priorities and special requests (e.g. food allergies, vegan options)
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

What we are looking for

• Proven work experience as a Waiter A/Waitress A, preferably in a 5* hotel environment
• Excellent knowledge of English language
• Hands-on experience with cash register and ordering information system (e.g. POS)
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
• Active listening and effective communication skills
• Flexibility to work in shifts
• Team spirit

What we offer

• Positive working environment
• Training and career development
• Excellent opportunities for career progression
• Competitive remuneration package
• Single or double accommodation at fully equipped apartments
• Daily meals
• Uniforms
• Transportation from and to the hotel for duty
• Other seasonal perks & benefits also in addition to results

Join Our Team

• A team that is built on respect and excellent service over collaboration
• A team that is built on respect and excellent service over collaboration
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!

Job Description

As a Bartender you will be preparing beverages for the guests and serving them at the bar or through the wait staff. You will interact with the guests and ensure they have a great experience at the bar.

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Mix beverages using an extensive range of ingredients to prepare cocktails and other drinks
• Take beverage orders from customers or wait staff and serve drinks as requested, paying extreme attention to detail
• Satisfy guests requests in a timely manner
• Assess customer preferences and make drink recommendations
• Provide a positive and friendly guest experience by interacting with guests
• Collect money for drinks served
• Keep a well-stocked bar with an adequate supply of liquor, beer, wine, mixers, ice, napkins, straws, glassware, and other accessories
• Clean the bar, tables, chairs, and work area to maintain a sanitary environment
• Organize the bar area to streamline drink preparation and inventory
• Place orders for liquor, beer, wine, and other supplies
• Slice and preparing fruit garnishes for drinks
• Comply with all food and beverage regulations

What we are looking for

• Proven work experience as a Bartender/Barwoman, preferably in a 5* hotel environment
• Excellent knowledge of English language
• Team spirit
• Positive, engaging personality, and professional appearance
• Exceptional interpersonal and communication skills
• Eye for detail and understanding of drink mixing tools and techniques

What we offer

• Positive working environment 
• Training and career development 
• Excellent opportunities for career progression 
• Competitive remuneration package 
• Single or double accommodation at fully equipped apartments 
• Daily meals 
• Uniforms 
• Transportation from and to the hotel for duty 
• Other seasonal perks & benefits also in addition to results 

Join Our Team

• A team that is built on respect and excellent service over collaboration
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!

Job Description

As a Client Advisor, you will provide customers with information on available products and their prices and discount options. You will be responsible for ensuring that customers are satisfied at the end of their shopping. 

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Greet and interact with customers 
• Demonstrate and explain merchandise, selecting and suggesting options suitable for the customer’s needs 
• Assist customers with purchase decisions 
• Collect payment using the store point of sale system 
• Ensure high levels of consumer satisfaction by providing superior sales service 
• Assess customers’ needs and provide information and assistance on product services and features 
• Drive sales with product knowledge and market-driven enthusiasm 
• Discuss products offered and available alternatives 
• Ensure high levels of customer satisfaction through excellent sales service 
• Maintain outstanding store condition and visual merchandising standards 
• Represent the brand inside and outside of the store 
• Perform other duties as assigned 

What we are looking for

• Previous work experience as a Client Advisor in a retail/sales or fashion-related position, preferably in a 5* Hotel’s Boutique or High-end Clothing Brand 
• Excellent command of the English language 
• Knowledge of any additional language will be considered as an asset 
• Excellent verbal communication skills and active listening skills 
• Excellent sales and customer service skills 
• Friendly, helpful, confident and engaging personality 
• Ability to operate or to quickly learn the stores point-of-sale system 

What we offer

• Positive working environment 
• Training and career development 
• Excellent opportunities for career progression 
• Competitive remuneration package 
• Single or double accommodation at fully equipped apartments 
• Daily meals 
• Uniforms 
• Transportation from and to the hotel for duty 
• Other seasonal perks & benefits also in addition to results 

Join Our Team

• A team that is built on respect and excellent service over collaboration
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!

Job Description

As a Spa Therapist you will be responsible for greeting and welcoming Spa guests, informing guests of Spa packages, promotions, and rates, and customizing treatments and therapies to suit guests’ needs..

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset sand a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work.

What you’ll do

• Perform different types of massages, beauty treatments, and wellness therapies
• Maintain detailed records of massages, treatments, and therapies performed on each Spa guest
• Communicate with guests during massages to adjust massage techniques as required
• Resolve guest complaints and report any accidents to the Manager
• Clean and sanitize work areas, change treatment room sheets, and sterilize all instruments and equipment before each use
• Explain massages, treatments, and therapies to guests and provide suitable recommendations as needed
• Suggest and promote retail products or additional services
• Ensure that the Spa is adequately stocked with Spa supplies and report shortages to the Supervisor
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Enquire about guests’ medical conditions and allergies before providing Spa services

What we are looking for

• Licensed in massage therapy and cosmetology or aesthetics
• Proven experience working as a Spa Therapist
• Excellent command of the English language
• Hands on experience in massage techniques, manicures, pedicures and face/body therapies
• Sound knowledge of anatomy, physiology, and different massage techniques
• Exceptional customer service skills

What we offer

• Positive working environment 
• Training and career development 
• Excellent opportunities for career progression 
• Competitive remuneration package 
• Single or double accommodation at fully equipped apartments 
• Daily meals 
• Uniforms 
• Transportation from and to the hotel for duty 
• Other seasonal perks & benefits also in addition to results 

Join Our Team

• A team that is built on respect and excellent service over collaboration
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!

Job Description

As an IT Associate, you will provide first-level IT end-user support to Hotel employees and guests, in order to ensure that end-user enquiries are addressed in a timely and efficient manner and systematically registered for future reference.

About us 

F Zeen is a fast-growing company, active in luxurious 5* hospitality and construction industry. Recently based in Athens, F Zeen owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens, and 5* retreats in other Greek Islands. F Zeen started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.

The driving force behind the success of F Zeen is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment that everyone is encouraged to strive for excellence.

If you believe that a company should invest in your continued professional development like we do, and if you are looking for your next challenge, we would like to hear from you.

What you’ll do

• Check and rectify all the repairs, maintenance and construction works as directed which reflects on the standard of the hotel
• Ensure that all users are provided with the necessary support during their day-to-day activities
• Provide day-to-day services to the end-users including the connection of PC’s and laptop’s on the hotel network, managing software deployments, etc. to ensure compliance with pre-defined IT standards and policies
• Reply to the requests for assistance from end-users, either colleagues or guests, according to the tone of voice and policies and procedures of the Hotel, using both telephone and email
• Update all call requests and raise the respective tickets, so as to support the provision of an end-user oriented, efficient and cost-effective service to internal clients
• Provide solutions to simple technical issues of hardware and software while escalating more complex issues to the IT Manager so as to facilitate their fast and accurate resolution
• Contribute to the training of end-users on basic IT applications
• Respond to guest and colleague queries in a friendly and efficient manner
• Ensure the security of all hotel data in accordance with company standards
• Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
• Create user accounts when required, allocate necessary access to users
• Ensure that all requests to the IT Department are logged
• Maintain client confidence and protects operations by keeping information confidential

 What we are looking for

• BSc/Ba in Information Technology or relevant field
• MSc degree in related field will be considered as an advantage
• Minimum 2 years of relevant proven working experience
• Excellent command of the English language
• Organizational skills and the ability to maintain precise records
• Ability to work collaboratively in a team setting

 What we offer

• Positive working environment
• Competitive remuneration package
• Be part of an ever-evolving organization focused on transformation and innovation
• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self
• Excellent opportunities for career progression

Culture & values

We believe that motivated, happy and driven within the workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high standard services we provide to our guests would not stand out without our people.  

Should you wish to join F ZEEN team, please send us your C

Job Description 

As a Reservations Manager you will ensure the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target. 

About us  

F ZEEN RETREATS is a fast-growing group, active in the luxurious 5* hospitality and construction industry. Recently based in Athens, F ZEEN RETEATS owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens and 5* retreats in other Greek Islands. F ZEEN RETREATS started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.  

The driving force behind the success of F ZEEN RETREATS is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment where everyone is encouraged to strive for excellence. 

If you believe that a company should invest in your continued professional development as we do, and if you are looking for your next challenge, we would like to hear from you. 

What you’ll do 

• Manage the Reservations team & all rooms reservations processes for the hotel 

• Update action plans and financial objectives quarterly 

• Manage the Reservations team to meet and exceed budgeted targets 

• Train and develop the Reservations team to ensure the constant delivery of excellent guest and customer service 

• Ensure all email traffic is monitored and reservations appropriately recorded and checked – dates, price, market segmentation, sources etc. 

• Manage no-show and cancelled reservations and process charges according to hotel policy 

• Work closely with the Sales team to help identify leads and convert leads to confirmed bookings 

• Deal with customer complaints & reviews in a professional and efficient manner, ensuring guest satisfaction at all times 

• Prepare occupancy forecast 

• Implement policies and procedures 

 What we are looking for 

• Proven work experience as a Reservations Manager, ideally in a 5* hotel environment 

• Excellent command of the English language 

• Knowledge of any additional language will be considered as an asset 

• Experience in Hotel Program (PMS) 

• Computer literacy (Outlook, Excel, Word etc) 

• Strong knowledge of general hotel industry practices and policies 

• Excellent management skills, communication skills, and multitasking skills 

• Professional attitude and appearance 

• Solid written and verbal communication skills 

• Ability to be resourceful and proactive when issues arise 

• Teamwork spirit and customer service attitude 

 What we offer 

• Positive working environment 

• Competitive remuneration package 

• Be part of an ever-evolving organization focused on transformation and innovation 

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self 

• Be part of a winning team who embrace diversity, inclusion, and our differences 

• Excellent opportunities for career progression 

• Health Insurance package 

Culture & values 

We believe that motivated, happy, and driven workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high-standard services we provide to our guests would not stand out without our people.   

Join Our Team 

• A team that is built on respect and excellent service over collaboration. 

• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences. 

• A team of happy employees, that are driven within their working environment to contribute to a common goal 

• A team that celebrates achievements made individually and encourages positive attitude and integrity  

• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath 

• A mindful and considerate, people-oriented workplace 

• A family-run company with exceptional high standards both for the guests and the employees alike 

Should you wish to join F ZEEN team, please send us your CV!

Job Description 

As a Sales & Reservations Associate, you will be part of the first guest’s experience with F ZEEN RETREATS. The main goal is to ensure that the guests book the room that is most suitable to them following their requests and to reflect the F ZEEN philosophy well within this communication via email, telephone and other. 

About us  

F ZEEN RETREATS is a fast-growing group, active in the luxurious 5* hospitality and construction industry. Recently based in Athens, F ZEEN RETEATS owns projects in Kefalonia and is one of the largest hospitality groups on the island. Projects in development include an exclusive boutique hotel in Athens and 5* retreats in other Greek Islands. F ZEEN RETREATS started as a family business before evolving to its nowadays potential, and as such it honors the family values and principles.  

The driving force behind the success of F ZEEN RETREATS is our people who, with their collective expertise, push us forward. Our culture is built on the principles of autonomy and trust, fostering a supportive working environment. We believe in the importance of personal growth and we believe strongly that this can be achieved via teamwork within an environment where everyone is encouraged to strive for excellence. 

If you believe that a company should invest in your continued professional development as we do, and if you are looking for your next challenge, we would like to hear from you. 

What you’ll do 

• Follow up on e-mail and phone requests regarding accommodation 

• Process, confirm or modify room reservations and send relevant confirmation to guests 

• Assign rooms to each guest and update this in the system 

• Keep the front office department updated at all times for any changes in the systems during the operation of the hotels 

• Process payments, credits, and charges in a secure and efficient way and keep all records updated 

• Monitor price parity and availability across all channels 

• Monitor the direct pricing and rate plans and develop strategies aiming to maximize reservations performance 

• Keep the reservations reports up to date 

• Participate in the Set up of the monthly targets and in the monthly budget reconciliation 

What we are looking for 

• Proven work experience as a Reservations Agent, ideally in a 5* hotel environment 

• Excellent command of the English language 

• Knowledge of any additional language will be considered an asset 

• Experience in Hotel Program (PMS) 

• Computer literacy (Outlook, Excel, Word, etc) 

• Possess excellent interpersonal and communication skills 

• Solid written and verbal communication skills 

• Teamwork spirit and customer service attitude 

What we offer 

• Positive working environment 

• Competitive remuneration package 

• Be part of an ever-evolving organization focused on transformation and innovation 

• A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self 

• Be part of a winning team who embrace diversity, inclusion, and our differences 

• Excellent opportunities for career progression 

• Health Insurance package 

Culture & values 

We believe that motivated, happy, and driven workplace employees, contribute to the maximum in the achievement of our common goal and our guest’s satisfaction. We consider our employees’ needs; we listen to their ideas and we encourage their development. The exceptional high-standard services we provide to our guests would not stand out without our people.   

Join Our Team 

• A team that is built on respect and excellent service over collaboration. 

• A team of like-minded individuals that are motivated to work as a unit to offer our guests unique vacations and unforgettable experiences. 

• A team of happy employees, that are driven within their working environment to contribute to a common goal 

• A team that celebrates achievements made individually and encourages a positive attitude and integrity 

• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath 

• A mindful and considerate, people-oriented workplace 

• A family-run company with exceptionally high standards both for the guests and the employees alike 

Should you wish to join F ZEEN team, please send us your CV!

Job Description

As a Front Office Agent you will welcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure their satisfaction.

Why you’ll love F ZEEN KEFALONIA

F ZEEN KEFALONIA owned by the group F ZEEN RETREATS, is an adults and residence only haven surrounded by all shades of blue and green. Following a holistic well-being approach, we are aiming to create unforgettable F Zeen moments for our guests and introduce them to the Good Life, the art of living well and in harmony with nature and the world. F Zeen is a mindset and a lifestyle ideal. The combination of personalized service paying high attention to detail with the tailored experiences make F ZEEN KEFALONIA an experience beyond than just a stay. We wouldn’t be able to fulfil our vision without our employees, who are the heart of our retreat. For this reason, we provide trainings from top experts as well as a competitive package of perks and benefits to all our staff members, encouraging creativity and passion for work. 

What you’ll do

• Greet and welcome guests as soon as they arrive at the hotel
• Use of Front Desk systems (PMS, WebHotelier, Booking Channels)
• Register and check guests in
• Escort the guests to their rooms
• Answer and direct incoming calls
• Verify guests’ payment method
• Compute all guest billings, accurately post charges to guest rooms and house accounts
• Provide basic and accurate information in-person and via phone/email
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Close guests accounts and check guests out
• Maintain a neat and orderly Front Desk and Reception area
• Keep inventory of Front Office supplies stock
• Perform other clerical Receptionist duties such as filing, photocopying, etc

What we are looking for

• Previous work experience as a Front Office Receptionist, Guest Relations Agent, Concierge or similar role, ideally in a 5* hotel environment
• Excellent command of the English language
• Knowledge of any additional language will be considered as an asset
• Experience in Hotel Program (PMS)
• Computer literacy (Outlook, Excel, Word etc)
• Solid written and verbal communication skills
• Excellent interpersonal skills
• Teamwork spirit and customer service attitude

What we offer

• Positive working environment 
• Training and career development 
• Competitive remuneration package 
• Single or double occupancy accommodation at fully equipped apartments 
• Daily meals 
• Uniforms 
• Transportation from and to the hotel for duty 
• Other seasonal perks & benefits also in addition to results 

Join Our Team

• A team that is built on respect and excellent service over collaboration.
• A team of likeminded individuals that are motivated to work as a unit to offer our guest unique vacations and unforgettable experiences.
• A team of happy employees, that are driven within their working environment to contribute to a common goal
• A team that celebrates achievements made individually and encourages positive attitude and integrity
• A healthy environment where nature is the focal point, that encourages collaboration and teamwork, allowing space to breath
• A mindful and considerate, people-oriented workplace
• A family-run company with exceptional high standards both for the guests and the employees alike

Send us your CV and be part of our team!